LAST UPDATE: JULY 31st 2024
CHARGEBACK/FRAUD GUIDELINES
SUBJECT TO CHANGE AT ANYTIME UNDER DISCRETION OF PHILARISE PRODUCTIONS, LLC. FOR A CURRENT AND UPTO DATE COMPANY POLICY PLEASE VISIT: HERE
IN THE EVENT THAT A PARTICULAR CUSTOMER FILES A COMPLAINT, WE WILL ISSUE A REFUND UPON REQUEST IN ORDER TO MINIMIZE THE AMOUNT OF CHARGEBACKS. IN ORDER TO FIGURE OUT IF THE TRANSACTIONS ASSOCIATED WITH A PARTICULAR END USER'S ACCOUNT RESULT IN A HIGHER THAN-USUAL CHARGEBACK OR FRAUD PERCENTAGE, WE ADDITIONALLY LOOK AT REPORTS ON INDIVIDUAL CLIENTS. WHEN THIS HAPPENS, WE MAY SUSPEND A CLIENT FOR HAVING AN ABNORMALLY HIGH CHARGEBACK OR FRAUD RATIO. FINALLY, WE RUN AN AVS CHECK ON THE CLIENT PRIOR TO FINALIZING A TRANSACTION. WE WILL SEPARATELY CONTACT END USERS FOR LARGE SPENDERS FOLLOWING CLOSELY WATCHING TO MAKE SURE THERE HAS NOT HAD ANY UNAUTHORIZED ACCESS TO THE ACCOUNT.
POLICY FOR COMPLAINTS AND TAKEDOWN PROCEDURES LINK: HERE
FOR COPYRIGHT-RELATED TAKEDOWN REQUESTS, WE DO NOT ALLOW USER UPLOADED CONTENT FROM THE PUBLIC, ALL CONTENT IS UPLOADED BY OUR VIDEO EDITING TEAM TO THE WEBSITE. ANY IN HOUSE PRODUCTION MATERIAL IS AUTOMATICALLY VALID AS THE BUDGET FOR PRODUCTION WAS COVERED BY PHILARISE PRODUCTIONS LLC, VALID MODEL IDENTIFICATION, AND MODEL RELEASES ARE STORED FOR EVERY VIDEO AND FOR EVERY PERFORMER ON THE WEBSITE IN A SECURE LOCATION WITH OUR 2257 AGENT. ANY THIRD PARTY MATERIAL PURCHASED FOR LICENSING REASONS ALSO CONTAINS VALID MODEL IDENTIFICATION AND MODEL RELEASES ASWELL AS A PURCHASE AGREEMENT DICTATING THAT THE PERFORMER CONSENTED TO BE FILMED, THE CONTENT WAS GRANTED AND THE MODEL WAS PAID, RIGHTS OF USAGE ASWELL AS PURCHASE PRICE.
FOLLOWING RECEIPT OF YOUR COMPLAINT OF ILLEGAL OR NON-CONSENSUAL CONTENT WE WILL TAKE SUCH STEPS AS WE CONSIDER TO BE APPROPRIATE TO RESOLVE YOUR COMPLAINT WITHIN 7 BUSINESS DAYS. IF WE REQUIRE FURTHER INFORMATION OR DOCUMENTS FROM YOU, WE WILL CONTACT YOU TO LET YOU KNOW. WE WILL IN GOOD FAITH INVESTIGATE YOUR COMPLAINT AND TAKE THE FOLLOWING ACTION: IF WE ARE SATISFIED THAT THE CONTENT IS UNLAWFUL OR NON-CONSENSUAL, WE WILL IMMEDIATELY REMOVE SUCH CONTENT, AND WE WILL NOTIFY YOU OF OUR DECISION BY EMAIL OR OTHER ELECTRONIC MESSAGE. IF WE ARE SATISFIED THAT THE CONTENT IS NOT UNLAWFUL OR NON-CONSENSUAL, WE WILL NOTIFY YOU OF OUR DECISION BY EMAIL OR OTHER ELECTRONIC MESSAGE. ANY DISPUTE REGARDING OUR DECISION ON NON-CONSENSUAL CONTENT WILL BE SUBMITTED BY US TO A NEUTRAL ARBITRATION ASSOCIATION AT OUR EXPENSE.
REPORTING WILL BE UPLOADED ON A MONTHLY BASIS TO THE PORTAL.
CONTENT POLICY
PROHIBITED CONTENT PHILARISE PRODUCTIONS LLC HAS ESTABLISHED CONTROLS TO PREVENT PROHIBITED CONTENT FROM BEING PUBLISHED TO OUR WEBSITE(S). CHILD PORNOGRAPHY (ANYONE UNDER THE AGE OF 18) THIS INCLUDES DEPICTING OR DESCRIBING PERSONS UNDER THE AGE OF 18 OR APPEARING TO BE UNDER THE AGE OF 18. IF mansionsexmex.com USES THE WORD “TEEN,” IT MUST BE STATED, IN A CLEAR AND CONSPICUOUS MANNER, THAT THE MODELS ARE 18 OR 19. FORCED / NON-CONSENSUAL SEXUAL ACTIVITY ORAL, ANAL OR VAGINAL PENETRATION BY SEX ORGANS, OBJECT (DILDO, STRAP-ON, ETC.) OR FINGERS AND INCLUDES WORDING OR ACTIONS INDICATING LACK OF CONSENT: RAPE, FORCE, ASLEEP, DRUGGED, PASSED/BLACKED OUT, CHLOROFORMED, UNCONSCIOUS, HYPNOTIZED, DRUNK, INTOXICATED, INEBRIATED, DRUGGED, STONED SEX, ETC. SOMEONE WHO IS DRUNK, SLEEPING, HYPNOTIZED, ETC. CANNOT GIVE CONSENT, AND IS THEREFORE CLASSIFIED AS A VIOLATION. BESTIALITY THIS INCLUDES CONTENT DEPICTING OR DESCRIBING SEX WITH ANIMALS, AND ACTS WITH NON-HUMAN CREATURES (ALIENS, MYTHOLOGICAL CREATURES, ETC.). HATE CRIMES VIOLENCE, OR EXTREME SEXUAL VIOLENCE AND/OR PAIN NON-CONSENSUAL MUTILATION OF A PERSON OR BODY PART BLOOD SCAT, DEPICTING OR DISPLAYING HUMAN FECES COUNTERFEIT OR COPYRIGHT INFRINGING MERCHANDISE
AGE VERIFICATION FOR VIEWING OF CONTENT IN AREAS THAT REQUIRE CUSTOMER IDENTITY VERIFICATION PRIOR TO PURCHASE.
PHILARISE PRODUCTIONS LLC UTILITIZES ON mansionsexmex.com ,VERIFYMYAGE.CO.UK AN AGE VERIFICATION SOFTWARE THAT CHECKS IDS TO VERIFY AGE OF CUSTOMERS IN AREAS THAT REQUIRE VERIFICATION OF IDENTITY DOCUMENTS PRIOR TO ACCESSING PORNOGRAPHIC MATERIAL
THE ABOVE PROHIBITIONS APPLY TO: ACTUAL AND SUGGESTED CONTENT; CARTOONS AND ANIMATIONS; AND LINKS INTO mansionsexmex.com
AGE VERIFICATION, UPLOADING OF CONTENT, DOWNLOADING OF CONTENT.
BEFORE ANY CONTENT IS RECORDED FOR mansionsexmex.com BY PHILARISE PRODUCTIONS LLC, IDENTITY IS VERIFIED ON ALL MODELS WE UTILIZE LEGALLY ISSUED GOVERNMENT ISSUED IDENTIFICATION DOCUMENTS THAT COMPLY WITH THE LAWS OF THE COUNTRY OF ORGIN OF WHERE THE VIDEO IS FILM. WE ARE VERY STRICT AND VERIFY ALL MODELS ARE 18 YEARS OF AGE OR OLDER WITH VALID GOVERNMENT ISSUED IDENTIFICATION DOCUMENTS. WE ALSO CHECK MEDICAL REPORTS OF ACTORS OF ACTRESS AND REGULATE THE HEALTH OF OUR MODELS USING A LABORATORY THAT VERIFIES MODELS ARE NOT INFECTED WITH SEXUAL TRANSMITTED INFECTIONS PRIOR TO FILMING.
BEFORE CONTENT GOES LIVE, CONTENT IS REVIEWED TO ENSURE WE HAVE DOCUMENTATION ON EVERYONE APPEARING IN THE VIDEO, AND THE VIDEO IS OF A TASTEFUL AND ARTFUL PURPOSE
IN OUR CONTRACTS WITH OUR MODELS, IT IS DETERMINED THAT WE RETAIN ALL RIGHTS ON CONTENT, A MODEL WAS PAID TO PERFORM IN A VIDEO.
ADVERTISING RESTRICTIONS FOR AFFILIATES MARKETING PARTNER WEBSITES MUST FOLLOW THE CONTENT GUIDELINES OUTLINED ABOVE. ALL MARKETING PARTNER/AFFILIATE LANDING PAGES ARE APPROVED BY PHILARISE PRODUCTIONS LLC. THE COMPANY MAINTAINS A “KNOW YOUR CUSTOMER” (KYC) PROGRAM FOR COMPANY AFFILIATES. EVEN IF THE AFFILIATE DOES NOT USE A DOMAIN NAME THAT RAISES RED FLAGS, THE COMPANY STILL SEEKS TO KNOW SUFFICIENT INFORMATION ABOUT THE AFFILIATES TO ENSURE THAT THEY ARE NOT PROHIBITED PERSONS AND THAT ALL PURCHASING ACTIVITY RELATED TO EACH AFFILIATE IS NOT SUSPICIOUS, UNLAWFUL, OR FRAUDULENT IN NATURE.
IN THE EVENT WE START DOING LIVE SHOWS IN THE FUTURE:
LIVE SHOW MONITORING WILL HAVE A GROUP 5 MODERATORS , ALL IN HOUSE WORKING IN DIFFERENT SHIFTS TO COVER 24/7 MONITORING, SCANNING AND WATCHING EVERY SHOW. IF WE SEE AN END USER POSTING ANYTHING ILLEGAL OR ANY CONTENT IN THE CHAT, THEY WILL BE BANNED FROM THE CHAT, AND THEIR COMMENTS WILL BE IMMEDIATELY DELETED THE PROFILE WILL BE BLOCKED AND BANDED FROM THE SITE. IF THE BROADCASTER IS VIOLATING THE COMMUNITY GUIDELINES OR ANYTHING ELSE, THE STREAM WILL BE DISABLED. AS WE SCALE, WE ALSO RECORD ALL SHOWS SO WE CAN REVIEW THEM AFTER THE FACT TO SEE IF THERE WERE ANY VIOLATIONS OF OUR POLICIES SO WE CAN TAKE THE APPROPRIATE ACTION AGAINST ANY END USERS OR BROADCASTERS.
RETURN POLICY OUR FORMAL REFUND POLICY IS FOUND IN OUR TOS.
CONTRACTUALLY, ALL MONEY SPENT IS DEEMED A LAWFUL TRANSACTION ON mansionsexmex.com, HOWEVER, AS STATED IN OUR CHARGEBACK AND FRAUD POLICY, IF A USER REQUESTS A REFUND, WE WILL GIVE A REFUND TO ENSURE THERE IS NO CHARGEBACK.
PROHIBITED WORDS FOR MARKETING AND TRAFFIC THE COMPANY’S TRAFFIC AND MEDIA BUYING TEAMS ALSO MAINTAIN A LIST OF PROHIBITED WORDS, USED TO IDENTIFY ANY CONTENT RELATED TO CHILD PORNOGRAPHY, SEXUAL EXPLOITATION OF CHILDREN, SEX TRAFFICKING, HUMAN TRAFFICKING, PROSTITUTION, THE DEPICTION OF NONCONSENSUAL ACTIVITIES, OR ANY OTHER ILLEGAL ACTIVITY. WITH THIS TOOL, WE AIM TO ENSURE THAT THE COMPANY IS NOT BUYING ADVERTISEMENTS OR RECEIVING TRAFFIC FROM SITES THAT APPEAR TO PROMOTE OR FOSTER SUCH CONTENT AND THAT EXTERNAL MARKETING CONTENT AND SEARCH TERMS DO NOT GIVE THE IMPRESSION THAT ANY SUCH CONTENT IS PRESENT ON THE COMPANY’S PLATFORM. THE PROHIBITED WORDS LIST IS REGULARLY REVIEWED AND UPDATED IN ORDER TO ENSURE COMPLIANCE WITH THE LATEST APPLICABLE LAWS AND REGULATIONS.
AFFILIATE POLICY ONBOARDING AND SCREENING OF AFFILIATE PARTNERS IS A CRUCIAL STEP IN PREVENTING FRAUD. THE AFFILIATE MARKETING PROGRAM IS MANAGED BY PHILARISE PRODUCTIONS LLC. INDIVIDUALS WHO WISH TO BECOME AFFILIATE PARTNERS OF OUR WEBSITE, AS WELL AS THEIR WEBSITE AND INCOMING TRAFFIC MUST BE THOROUGHLY CHECKED PRIOR TO ANY PAYOUTS. ALL DUE DILIGENCE AND VERIFICATION PROCEDURES MENTIONED IN THE AML & KYC POLICY MUST BE FOLLOWED TO PREVENT FRAUDULENT AND ILLEGAL ACTIVITIES, SUCH AS MONEY LAUNDERING. 1. ONBOARDING POTENTIAL AFFILIATE PARTNERS SHOULD BE CATEGORIZED BASED ON THEIR RISK PROFILE INTO THREE MAIN CATEGORIES: LOW-RISK, NORMAL RISK, AND HIGH-RISK CLIENTS, ACCORDING TO AML & KYC POLICY. A. TO BECOME AFFILIATE PARTNERS OF PHILARISE PRODUCTIONS LLC, INDIVIDUALS AND ORGANIZATIONS MUST COMPLETE THE REGISTRATION ON MERCHANT WEBSITE. THE INFORMATION PROVIDED BY SAID INDIVIDUALS AND ORGANIZATIONS CONSISTS OF: LOGIN, EMAIL ADDRESS, FULL NAME, FULL PHYSICAL ADDRESS, IDENTITY NUMBER (FOR INDIVIDUALS), POINT OF CONTACT (MESSENGER TYPE AND ID), TRAFFIC SOURCE. PRIOR TO COMPLETING THE REGISTRATION, POTENTIAL AFFILIATE PARTNERS ARE REQUIRED TO READ, UNDERSTAND, AND ACCEPT THE BINDING AGREEMENT.
TRAFFIC SOURCES SHOULD BE ANALYZED TO EXCLUDE ANY POTENTIAL FRAUD RISKS AND/OR ILLEGAL ACTIVITIES. CONTENT OF THE TRAFFIC SOURCES SHOULD NOT INCLUDE ANY MENTIONS, MATERIALS, AND GLORIFICATIONS OF PROHIBITED OR ILLEGAL ACTIVITIES. MOREOVER, TRAFFIC SOURCES SHOULD NOT HAVE ANY TRADEMARKS OR BRANDS IN THE URL. EXCESSIVE USE OF L
IN RELATION TO INDIVIDUALS AND ORGANIZATIONS A BACKGROUND CHECK IS ALSO REQUIRED. THIS STEP WILL CONFIRM WHETHER THE ORGANIZATION OR INDIVIDUAL HAS A LEGITIMATE BUSINESS OR WEBSITE. ANY INDIVIDUAL AND ORGANIZATION SHOULD BE CHECKED WITH THE SANCTIONS LISTS TO EXCLUDE COOPERATION WITH BODIES UNDER SANCTIONS. 2. MONITORING CONTINUOUSLY MONITORING AFFILIATE ACTIVITIES IS A CRUCIAL ASPECT OF FRAUD PREVENTION. THIS IS DUE TO FRAUDSTERS CONSTANTLY DEVELOPING NEW TACTICS TO CHEAT THE SYSTEM. IT IS IMPORTANT TO STAY AHEAD OF THEM BY IDENTIFYING ANY SUSPICIOUS ACTIVITY AS SOON AS POSSIBLE. THEREFORE, WHEN A CLIENT'S ACCOUNT IS REGISTERED, IT SHOULD BE CLOSELY MONITORED. FURTHERMORE, REVIEWS OF EXISTING RECORDS MUST TAKE PLACE ON A REGULAR BASIS, THUS ENSURING THAT THE DOCUMENTS, DATA, OR INFORMATION HELD ARE UP TO DATE.
INCOMING TRAFFIC SHOULD BE ANALYZED TO EXCLUDE ANY POTENTIALLY FRAUDULENT ACTIVITY. THIS INCLUDES WITHOUT LIMITING CHECKING OF UNIQUE SIGN-UPS, CLICK CONVERSION, AND OVERALL TRAFFIC ANALYSIS. ANY SUDDEN SPIKES IN METRICS SHOULD CALL FOR DETAIL SCRUTINY. TRANSACTIONS FROM THE INCOMING TRAFFIC ARE CONSTANTLY CHECKED BY THE FRAUD RISK DEPARTMENT. SHOULD THERE BE ANY FRAUDULENT ACTIVITY FORM THE NEW REGISTERED USERS, WHO COME FROM THE INCOMING TRAFFIC OF THE AFFILIATE PARTNER, INFORMATION WILL BE INDICATED IN THE CAMPAIGN STATISTICS OF THAT AFFILIATE PARTNER. UNUSUAL PATTERNS OF SUCH BEHAVIOR SHOULD CALL FOR A DETAILED CHECK OF THE PARTNER. WHENEVER THERE IS ANY SUSPICION OF AFFILIATE PARTNER'S ENGAGEMENT IN FRAUDULENT, PROHIBITED, OR ILLEGAL ACTIVITIES, ALL METRICS SHOULD BE CHECKED MANUALLY TO PREVENT ANY FURTHER EXPLOITATION OF THE AFFILIATE PROGRAM. THESE CHECKS SHOULD INCLUDE SEARCHING FOR DUPLICATE IP, SIMILAR HARDWARE ATTRIBUTES (BROWSER FINGERPRINT), AND TRAFFIC ANALYSIS FOR NEW CLICKS, SIGN-UPS, OR TRANSACTIONS. PROVIDING QUALITY SUPPORT TO THE AFFILIATE PARTNERS IS REQUIRED TO FOSTER OPEN COMMUNICATION. COMMUNICATION CAN ALSO BE USED FOR MONITORING PURPOSES, AS TRANSPARENT RELATIONSHIPS BETWEEN AFFILIATE PARTNER AND MERCHANT CAN ENCOURAGE PARTNER TO REPORT ANY SUSPICIOUS ACTIVITY AND PREVENT POTENTIALLY FRAUDULENT ACTIVITY.
3. RESOLUTION IN CASES WHERE FRAUDULENT, PROHIBITED, OR ILLEGAL ACTIVITY IS DETECTED FROM THE AFFILIATE PARTNER , THEIR EARNINGS SHOULD BE IMMEDIATELY FROZEN TO PREVENT PAYOUTS FOR FRAUDULENT BEHAVIOR. IF IT IS CONFIRMED THAT THE AFFILIATE PARTNER IS DIRECTLY OR INDIRECTLY ENGAGED IN FRAUDULENT ACTIVITIES, THEIR ACCOUNT AND AGREEMENT SHOULD BE TERMINATED TO AVOID FURTHER EXPLOITATION OF THE AFFILIATE PROGRAM.
SAFETY AND ANTI-HUMAN TRAFFICKING POLICY
PHILARISE PRODUCTIONS LLC HAS A ZERO-TOLERANCE APPROACH TO HUMAN TRAFFICKING, SEX TRAFFICKING AND PHYSICAL ABUSE. WE ASK OUR USERS TO BE SURE TO RESPECT OTHERS HUMAN RIGHTS. WE STRONGLY DISAPPROVE HUMAN TRAFFICKING, SEX TRAFFICKING AND PHYSICAL ABUSE AND HAVE IMPLEMENTED STRICT POLICIES TO PREVENT THESE ACTIVITIES ON OUR WEBSITE. FURTHERMORE, WE SUPPORT THE ANTI-HUMAN TRAFFICKING INITIATIVE BY BEING A LONG-TIME MEMBER OF THE ASSOCIATION OF SITES ADVOCATING CHILD PROTECTION (ASACP) AND SPONSORS OF THE PINEAPPLE SUPPORT. I. PROHIBITED ACTIVITIES: PHILARISE PRODUCTIONS LLC STRICTLY PROHIBITS ANY FORM OF HUMAN AND SEX TRAFFICKING AND PHYSICAL ABUSE ON THE WEBSITE. BROADCASTS FEATURING SUCH ACTIVITIES, EVEN IN THE FORM OF ROLE PLAYING, WILL BE IMMEDIATELY SUSPENDED AND USER ACCOUNTS INVOLVED WILL BE DISABLED INDEFINITELY. APPROPRIATE LEGAL ACTIONS WILL BE TAKEN, IF NECESSARY. 2. REPORTING: USERS, MODERATORS, VIEWERS OR ANY OTHER INDIVIDUALS WHO ENCOUNTER CONTENT OR ACTIVITIES RELATED TO HUMAN TRAFFICKING, SEX TRAFFICKING, OR PHYSICAL ABUSE ON mansionsexmex.com ARE STRONGLY ENCOURAGED TO REPORT SUCH INSTANCES PROMPTLY. WE RECEIVE SUCH REPORTS VIA OUR CONTACT FORM (HERE). OUR TEAM WILL MARK SUCH REPORTS AS HIGH PRIORITY AND WILL TAKE IMMEDIATE ACTIONS TO PREVENT HUMAN TRAFFICKING, SEX TRAFFICKING AND PHYSICAL ABUSE.
3. COOPERATION WITH LAW ENFORCEMENT: PHILARISE PRODUCTIONS LLC IS COMMITTED TO FULLY COOPERATE WITH LAW ENFORCEMENT AGENCIES IN INVESTIGATING INDIVIDUALS INVOLVED IN HUMAN TRAFFICKING, SEX TRAFFICKING, OR PHYSICAL ABUSE. WE WILL PROVIDE ANY NECESSARY INFORMATION AND ASSISTANCE TO AUTHORITIES AS REQUIRED BY LAW.
4. CONTENT MODERATION: TO PREVENT THE MISUSE OUR WEBSITE, OUR WEBSITE MAKES USE OF ROBUST CONTENT MODERATION TECHNIQUES AND TECHNOLOGIES TO DETECT, REMOVE, AND PREVENT ANY CONTENT RELATED TO HUMAN TRAFFICKING, SEX TRAFFICKING, OR PHYSICAL ABUSE. OUR MODERATION TEAM IS TRAINED TO IDENTIFY AND PROMPTLY ACT UPON SUCH VIOLATIONS. 5. USER VERIFICATION: PHILARISE PRODUCTIONS LLC IMPLEMENTED USER VERIFICATION PROCESSES TO ENSURE THE LEGITIMACY OF PERFORMERS ACCOUNTS. THIS INCLUDES IDENTITY VERIFICATION MEASURES AND PERIODIC REVIEWS TO PREVENT THE USE OF FAKE OR COMPROMISED ACCOUNTS. 5. COMPLIANCE WITH LAWS: SITE NAME COMPLIES WITH ALL LOCAL, NATIONAL, AND INTERNATIONAL LAWS RELATED TO THE HUMAN TRAFFICKING, SEX TRAFFICKING AND PHYSICAL ABUSE. WE ARE COMMITTED TO CONTINUOUS IMPROVEMENT IN OUR EFFORT TO PREVENT SUCH ILLEGAL ACTIVITIES. THIS POLICY WILL BE PROMPTLY UPDATED TO INDICATE ANY CHANGES IN APPLICABLE LAWS. LAST UPDATE JULY 31st 2024.
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